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  • Writer's pictureErika Chestnut

From Vendor to Partner: Navigating the Path to Leadership Excellence

Updated: Apr 15

With more and more companies turning to external vendors for support, it's imperative that managed services teams become indispensable strategic partners to truly thrive and make a lasting impact for their clients. This journey from vendor to partner might seem daunting, but with the right training and coaching, it's definitely achievable.


At "The Leaders' QA," we get the unique challenges faced by managed testing service teams in their quest to become strategic partners. That's why we offer a comprehensive program that tackles these challenges head-on and empowers team members to act as strategic advisors to their clients.


Our program includes thought partnership training workshops that provide team members with the skills and knowledge they need to effectively communicate and collaborate with clients. Through interactive exercises and real-life case studies, participants learn how to build strong relationships, ask the right questions, and provide valuable insights and recommendations.


We also have sessions specifically for boosting leadership skills and navigating complex organizational dynamics. These include "influence from the middle" coaching and mastermind sessions. Plus, our group coaching gives team members a chance to share their experiences and learn from each other in a supportive environment.

So, how can managed testing service teams successfully make this transition? Here are a few friendly tips:


  1. Understand your clients' goals and challenges. This helps you offer strategic insights and recommendations that go beyond the basics.

  2. Build strong, trust-based relationships with clients. Listen actively to their needs and concerns and be proactive in addressing them.

  3. Encourage creativity and innovation in your team. Allow team members to challenge the usual ways and suggest new ideas.

  4. Be patient and keep pushing. This transformation takes time and effort, but staying committed to your goals is crucial.

Remember, moving from vendor to partner is about transforming your approach, skills, and mindset to become truly indispensable to your clients. With the right training and coaching, you can lead your team to new heights and drive meaningful change. Let’s make an undeniable impact together!


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